Need help, found a bug, or have a feature idea?
Email jernstventures@gmail.com and include your iOS version and what you were doing when the problem happened. We usually reply within a couple of days.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple: open Settings → your name → Subscriptions → Flipwise Pro. Cancelling at least 24 hours before the current period ends stops the renewal.
How do I restore my purchase on a new phone?
Open the paywall and tap “Restore purchases” while signed into the same Apple ID.
Why did a scan fail?
Scans need an internet connection. If the item can’t be identified, try adding a second photo of the maker’s mark or label — and note that failed or unidentified scans never use up your free scan.
Are valuations guaranteed?
No — they’re AI estimates from typical resale data, always shown with a confidence level and a link to real sold comps. Check comps before spending real money.